Terms of Service

Privacy policy

Wooster’s Reward Card scheme

PLEASE READ OUR TERMS BEFORE PLACING YOUR ORDER AND MAKE SURE YOU UNDERSTAND THEM.

These terms and conditions do not, in any way, affect your statutory rights as a consumer.

Welcome to woostersbakery.co.uk (the “Website”). These are our website terms and conditions of sale (“Terms of Sale”) that give you important information about the legal terms and conditions on which we sell goods on our Website (“Products”) to you.

Website terms and conditions of sale

This site is owned and operated by Wooster’s Bakery Limited, and our address is unit 1A, Home Farm, Riddlesworth, Norfolk IP22 2TD. Our Company registration number is 10849313.

Our terms of sale apply to any Contract between us for the sale of products available on our website to you, the customer. By using this website you agree to be bound by these terms of sale.

If you want to ask us anything about these terms and conditions or have any comments on or complaints about our website, please get in touch via info@woostersbakery.co.uk.

Our products

Products made by us are made by hand and there will be minor variations in appearance. All illustrations and descriptions displayed on our website or other formats are for guidance purposes only.

Our products and prices offered for sale are subject to availability and may change at any time. All orders will be acknowledged by an order confirmation email. For mail order goods, your order is only formally accepted when you receive a despatch confirmation email from us. 

Placing an order

Find the item you wish to purchase on our ‘Gifts’ page. By clicking on the image you will be redirected to a page that provides the information on that product.

Before you click on the ‘purchase’ button, make sure that:

1. The product is suitable regarding the ingredients and allergens it contains.
2. You are happy with our bakery allergen statement.
3. You agree to be bound by these terms of sale.

When you click ‘Add to Basket’ next to an item, that item will be placed in your basket. When you want to pay for your items, click on the basket icon and then the ‘Checkout’ button. You will then be asked to provide your name, billing address and card details. 

It is important that you then review your selections and address details before you commit to purchase.

You will also have the opportunity to create an account which will then save your details (see our Privacy Policy) for any future purchases.

Once you have purchased, you will receive an order confirmation email. If you are using our mail order service, you will also receive a despatch confirmation email which confirms that we have accepted your order and sent it on its way.

Payment may be made by credit or debit card including Mastercard, Visa Credit, Visa Debit, Visa Electron and Apple Pay. Your card will be charged when you place an order but our acceptance of your order will not be until despatch has been confirmed by email.

If we are unable to supply an item for any reason, we will send you an email and your payment will be refunded.

Posting

We can post orders to mainland UK including Northern Ireland, Highlands and Islands. We are currently unable to send products to the Channel Islands, Isle of Man, Republic of Ireland or to any other country outside of the UK.

For orders that are received Monday to Friday we will endeavour to despatch within 24hrs of receiving the order. Orders received on Saturdays or bank holidays will be despatched the next working day. Orders are sent by 1st class post or an equivalent service where delivery is intended the following day, however, next day delivery is not guaranteed so please ensure that you allow enough time when ordering particularly at busy times such as the Christmas period.

Unfortunately, we are unable to despatch for a specific delivery date.

Cancelation and refunds

For non-perishable items offered by us, you have a legal right to cancel your contract with us within 14 days of the product being delivered. To do this, you must inform us clearly by letter, email or phone that you wish to cancel your Contract and provide details of the order. You must also send the product back to us at your cost to the address above within 14 days of your notice to us to cancel your Contract.

If you cancel the Contract, your payment will be refunded within 14 days of us receiving the returned item.

Under the ‘consumer contracts regulations’ perishable goods with a shelf life of 14 days or less are exempt from the right to cancel.

In addition to your rights to cancel the Contract, we are legally obliged to supply goods as described. In the event that you receive goods that are faulty, damaged, or unfit for purpose, please get in touch with us. We may ask for the item to be returned to us for investigation and, where responsibility is accepted by us, your payment and reasonable return postage costs will be refunded using the original payment method. 

We will not be liable for any consequential or unforeseeable loss, costs, damages, charges or expenses caused directly or indirectly in the case of goods that are faulty, damaged or unfit for purpose.

You need to advise us immediately if the Goods are damaged on arrival.

Complaints

In the event that you are not happy with your purchase, please get in touch via info@woostersbakery.co.uk.

Order amendments 

Only order amendments or cancellations which are given before the goods have been despatched can be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the next working day. To cancel or amend an order, please go to info@woostersbakery.co.uk.

Personal Messages

If you are sending one of our products to a third party as a gift, we can inclus You must agree that any messages you ask us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, or abusive, or which may cause embarrassment or distress to the recipient. We have the right to refuse to send any messages where this is the case.

Privacy Policy

The terms ‘we’, ‘our’ and ‘ours’ when used in this Privacy Policy refer to Wooster’s Bakery Ltd. The terms ‘you’, ‘your’ and ‘yours’ when used in this Privacy Policy mean any visitor to our website or client enquiring about us or purchasing our products.

Your privacy is important to us. We, as the data controllers, will always act responsibly with your data. We are committed to the privacy and confidentiality of information provided by you to us.

This Privacy Policy describes our current policies and practices with regard to Personal Data collected by us from you directly and/or through the website where such Personal Data is protected by the General Data Protection Regulation (GDPR). The term ‘Personal Data’ refers to personally identifiable information such as name, address, date of birth and telephone number. We do not share, sell nor distribute Personal Data to unrelated third parties for marketing purposes.

Collection and use of Personal Data including e-mail addresses

You may provide us with your Personal Data in order to receive information, advice or products from us. We may request personal information about you such as your name, address, email address, telephone number and we may ask for information which enables us to provide a personalised service to you. By contacting us, whether through this website or otherwise, you are giving your consent for us to store your data in line with this privacy policy.

If you do not wish for your data to be stored and you would like it to be removed, please see ‘Right to be forgotten’ below. This site is built and managed by Wooster’s Bakery Ltd and hosted by WordPress meaning that your personal data is also accessible by them. They are also GDPR compliant. To view their privacy policy, please click here: Privacy Policy – WordPress

Anonymous data collected through this website

In addition to the information we collect as described above, we also use technology to collect anonymous information about the use of our website. For example, we use technology to track which pages of our website our visitors view. We also use technology to determine which Web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about visitors and their use of our website.

We use this anonymous data to improve the content and functionality of our website and to better understand our customers and visitors, and to improve the services we offer.

Cookies

In order to collect the anonymous data described in the preceding paragraph, our site may use temporary ‘cookies’ that remain in the cookies file of your browser until the browser is closed. We consider none of them to be intrusive to you.

Disclosure of your Personal Data

We do not share with, nor sell nor distribute your Personal Data to unrelated third parties for marketing purposes.

Personal Data is, however, transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have consented or otherwise in accordance with this Privacy Policy. For example, sometimes a third party may have access to your Personal Data in order to support our information technology. All of these companies also comply with the GDPR regulations to the best of my knowledge and full details of the suppliers used can be provided on request.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data. The security measures in place on our website and computer system aim to protect the loss, misuse or alteration of the information you provide to us. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or regulatory requirements, or our data retention policy.

We implement and maintain appropriate technical and organisational measures to ensure the ongoing confidentiality, integrity, availability and resilience of information processing systems and services.

Subject Access Request

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will (subject to the exceptions to the requirement to disclose under GDPR) disclose to you the Personal Data we hold about you, for example if you wish to see a copy. we will respond to your request within one calendar month of receiving it. We may ask you to provide further information and/or validation of your identity.  We will store details of subject access requests indefinitely. If you wish to make a subject access request, relating to Personal Data held about you please contact us via email or telephone.

Right to be forgotten

You can ask us to remove or delete your Personal Data from our records if there is no compelling reason for us to hold it and subject to specific circumstances under the General Data Protection Regulation. Requests to delete Personal Data are subject to any applicable legal and regulatory requirements or document retention obligations.

Inaccurate Data

Please let us know if your Personal Data becomes out of date or incorrect by email, telephone or in writing and we will correct, amend or delete any Personal Data that you notify us is inaccurate and notify any third party recipients of the necessary changes. Our contact details can be found on the Contact page.

Links to other websites

Our website contains hyperlinks to other websites. Any such hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Complaints

If you are unhappy with the way in which your data has been handled, you can write to the Information Commissioner’s Office (ICO) if you believe we have breached data protection laws. Making a complaint with the ICO will not affect any other legal rights.

Questions

If you have any questions about this Privacy Policy, or any part of our service, please contact us by email, telephone, or in writing.

This privacy policy may change from time to time, and we will let you know when changes that materially affect you have been made.

Wooster’s Reward Card scheme

We’re grateful to our loyal customers. If you regularly buy Wooster’s bread and other baked goodies, we’d like to give you a treat – as a small token of gratitude.

All you have to do is pick up one of our loyalty cards and get it stamped for every full £5 you spend on bakery products.
If you order online from us, bring your card with you when you collect and we’ll stamp it then and there.

Every 13 stamps will earn you one free loaf or pastry worth up to the value of £4.

Of course, there are terms and conditions, which we’ve outlined below.

 

T&C’s for Wooster’s Reward Card scheme

A stamp will be given for every full £5 spent on Wooster’s baked products on a single shopping occasion – in the shop or at the market.

So, for example, you’ll get 3 stamps if your purchase amounts to £15 or £19.60 – thus cunningly encouraging you to buy an amaretti biscuit to bring you up to £20 and gain your 4th stamp! Just to reiterate, the stamps are given for the purchase of baked goods only, and just one item, not multiple items up to the value of £4. The full card is only redeemable against Wooster’s baked products, neither change nor money equal to the value will be exchanged against a full reward card.

Make sure you have your card with you. Stamps can only be issued at the time of purchase and not retrospectively if the card is unavailable at the time.

The scheme is discretionary and we reserve the right to stop the scheme at any time and without notice.

 

Where to take part:

Wooster’s Bakery, Bury
8 Langton Place
Hatter Street
Bury St Edmunds
IP33 1NE

Opening hours:
Wednesday to Friday 8am-4pm
Saturday 8am-1pm

Wooster’s Bakery, Bardwell
The Windmill
School Lane
Bardwell
IP31 1AD

Opening hours:
Wednesday to Friday 8:30am – 4pm
Saturday 9am – 1pm

Wyken Vineyards Market – every Saturday 9am – 1pm

Hadleigh Farmers’ Market – every Friday 9am – 1pm

Bury St Edmunds Market – every Wednesday and Saturday 8am – 4pm

Bury St Edmunds Farmers’ Market – second Sunday in the month

Any further queries, please contact: info@woostersbakery.co.uk